Refund policy
BC Blooms operates a direct-to-consumer business model. We accept orders online and by telephone at our head office in Ottawa. Flowers are handcrafted by our professionally trained floral designers at our production facilities located in major metropolitan areas across Canada. Having our floral designers create every arrangement helps ensure exceptional quality and order accuracy. By sourcing directly from growers and processing a high volume of orders each day, we are able to offer fresher flowers at competitive prices. Our efficient operations and low overhead allow us to pass those savings on to our customers. The result is fresher flowers, outstanding value, and dependable service.
BC Blooms is committed to delivering your order on time and in the best possible condition, every time.
We understand the importance of timely delivery, fresh flowers, high quality gifts, and the joy they bring. Every order we deliver represents a thoughtful message from you to someone special. We proudly stand behind our products with a 98.7% customer satisfaction rate.
While we strive for perfection, mistakes can occasionally happen. Orders are taken by people, arrangements are created by people, and deliveries are completed by people. If an error does occur, we are committed to resolving it quickly and ensuring our customers are completely satisfied.
Please refer to the following policies for clear and accurate service:
Product Replacement
Our flowers arrive fresh from the growers and are designed to provide lasting beauty. If you receive damaged flowers or another damaged product:
• Quality complaints must be received within three (3) days following delivery due to the perishable nature of our products.
• Please take a photo of the product and email it, along with your name, order number, and a description of the issue, to wecare@bcblooms.ca.
• Once the damage has been confirmed, we will gladly resend a replacement product at no additional cost.
Order Changes
• Changes or updates requested more than one (1) hour after an order is placed are subject to a $10 administration fee.
• Please review all order details carefully before completing your purchase. All requested changes should be made within one (1) hour of placing your order.
• During peak holiday periods, including Valentine's Day, Mother's Day, and Christmas, changes to existing orders may not be possible. While we will make every effort to accommodate your request, changes cannot be guaranteed.
Order Cancellations
It may be possible to cancel your order depending on when the cancellation request is received. Cancellation fees may apply.
• Orders cancelled within one (1) hour of being placed may be cancelled at no charge.
• Orders cancelled more than one (1) hour after being placed are subject to a $25 cancellation fee.
• Orders that have already been prepared or are out for delivery cannot be cancelled.
• All sales during peak holidays, including Valentine's Day, Mother's Day, and Christmas, are final.
Orders Placed Outside Canada
• Orders placed outside Canada for delivery within Canada will be charged in U.S. dollars (USD). Applicable provincial taxes based on the delivery destination will apply.
Substitution Policy
Due to seasonal availability and fluctuations in product inventory, BC Blooms reserves the right to substitute flowers or gift items with products of equal or greater value when necessary.
Substitutions are uncommon because the vast majority of our orders are produced in our own facilities. Our substitution rate last year was only 1.5%.
The following substitution guidelines apply:
• Flowers: For mixed flower arrangements, we will make every effort to maintain the colour palette shown online, substituting only with similar flowers of equal or greater value when necessary.
• One-of-a-Kind Flower Arrangements (such as all roses or all lilies): We will make every effort to provide the same flower type. If unavailable, we may substitute another colour or a bouquet of equal or greater value.
• Plants: Green and flowering plants may be substituted with similar plants or a fresh flower bouquet of equal or greater value. PLEASE NOTE: During freezing temperatures, all plants will be substituted with a Gourmet Gift Basket of greater value.
• One-of-a-Kind Plants (such as orchids): We will make every effort to match the plant type but may substitute another colour if required. PLEASE NOTE: During freezing temperatures, all one-of-a-kind plants will be substituted with a Gourmet Gift Basket of greater value.
• Gourmet Gifts & Specialty Items (including, but not limited to, fruit baskets, gift baskets, cookies, cakes, chocolates, teddy bears, balloons, and vases): These items may be substituted with a comparable specialty item of equal or greater value that matches the original theme and category. PLEASE NOTE: Images of gift baskets are representative of the quantity, type, colour, and style of products included. Actual contents and basket styles may vary.